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What methods of payment are supported?
We support payment by card including VISA, MasterCard, American Express, JCB, etc., and also online payment via Apple Pay, Google Pay, and iDeal. For detailed information, you can refer to the checkout page.
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What currencies do you accept?
We currently accept USD, EUR, JPY, GBP, AUD, CAD and CNY.
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Can I have a refund at any time?
We offer a 14-day money-back guarantee. If you encounter any problem, please contact us at https://musicfab.net/support.htm to tell us the reason and the problem you have, we'll offer help.
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How to cancel auto-renewal?
To do that, you can:
1. Log in to MusicFab Member Center > My Subscription tab to manage the subscription and disable the auto-renew per your need. Or,
2. Contact us via Ticket System at https://musicfab.net/support.htm and we can help you cancel the subscription.
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How to get an invoice/receipt?
Please contact us via Ticket System at https://musicfab.net/support.htm and our staff will send the invoice/receipt to your email.
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What to do when I purchase the wrong products?
If you find that you bought the wrong product, please contact the support team within 30 days after purchase and ask to exchange it for the correct one.
If these two programs vary in price, please re-purchase the correct program within 30 days and then forward the order receipt to the Service Team, and we will refund you the wrong order.
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What should I do when I purchase twice?
Please get in touch with us at https://musicfab.net/support.htm and tell us the order number and the purchased email address. We'll check and refund the duplicated one for you.
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Is there any difference between the trial version and the paid version?
With the trial version, you can only download 3 songs for each service. After you purchase the paid version, such limitations are removed, but for each streaming service, there's a 300 download cap per day to prevent your streaming account from being blocked by the streaming provider.
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Can I purchase a one-year license?
Yes, now our products are sold as Yearly subscription licenses and Lifetime licenses. You can purchase it per your need.
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I just renewed the license. Why does it still say expired?
Please exit the software first.
Right-click on it to install it as administrator and then apply your account to activate/authorize the option(s) you have.
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When there is a new module release in the future, do I need to purchase it?
No, you don't need to purchase newly-released product modules again, if you have purchased the lifetime All-In-One bundle, you can get the future additions totally for free.
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After purchasing the product, how long can I receive it?
Immediately. After the payment is completed, you will receive a registration email containing the details of how to authorize the product on your computer, and then you can start using the product instantly.
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Can I switch the license to another OS platform?
If you have purchased the wrong platform, we can help you switch it within 30 days of your original purchase. But it is a non-reversible process, so please think twice before you contact our support team to make the switch.
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After I paid for it, I found the product cheaper than what I paid for. Can I get the difference?
Yes. We offer a 30-day money-back guarantee. Please check https://musicfab.net/refund-policy.htm. If you purchase the product and then find it has a difference, please contact us and we can help you.